Refund Policy
Last updated: 30 October 2026
SkillBridge Innovation Institute is committed to fair and transparent refund practices. This policy applies to all courses and programmes we offer.
1. Cooling-off period
You have the right to cancel your enrolment within 14 days of purchase and receive a full refund, provided you have not started any course materials or attended any sessions. This right is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Refunds after the cooling-off period
If you wish to cancel after the 14-day cooling-off period, the following terms apply:
- Cancellation before the course starts: full refund minus a £100 administrative fee
- Cancellation within the first 4 weeks: pro-rata refund based on modules not yet delivered
- Cancellation after 4 weeks: no refund, unless exceptional circumstances apply
3. Exceptional circumstances
We will consider refund requests in exceptional circumstances, such as serious illness or bereavement. Please contact us with supporting documentation.
4. Process
All refund requests must be submitted in writing to . We will respond within 14 business days, and approved refunds will be processed within 30 days of approval.
5. Disputes
If you are unhappy with our response, you may refer your complaint to an alternative dispute resolution body recognised by the Competition and Markets Authority.